For so many businesses today, customer feedback is what fuels innovation.
Generating feedback from their customers allows you to have a deeper understanding of what consumers look for in a brand or service.
In some cases, businesses also get to understand how customers perceive or appreciate what they put out in the market.
How do you get responses that will help your business take the next big step?
Simple.
By asking the right questions and using the right platform to generate responses.
We know it can be difficult that’s why we developed a prompt to allow you to you to create conversations revolving around customer feedback with ChatGPT
A recent report revealed that 73% of customers expect companies to understand their unique needs and expectations. The same report also revealed that 62% of customers expect companies to anticipate their needs.
These kinds of statistics can only be effectively generated by using a well-developed customer feedback mechanism that allows consumers to express their insights about a brand.
Knowing these can be a game-changer for most if not all, businesses trying to make an impact today.
Whether it’s through email, LinkedIn any social media platform, or chat, you can optimize these channels to harvest relevant and helpful feedback.
With the help of the ever-user-friendly ChatGPT, we’ll show you three different styles of extracting feedback from your customers.
ChatGPT can develop simple, straightforward, and easy-to-read content for you that will not take up so much time for your customers to respond to.
Using the prompt below, check out what ChatGPT recommends.
The Prompt
Create a personalized customer feedback request email, LinkedIn/social media message and a chat spiel (all separate) for individuals who have recently purchased *what did you sell your customer. The communications should start with a warm greeting, mentioning the customer’s *what is the customer’s name*.
Express sincere gratitude for choosing *name of your company* and briefly describe how their support is vital for *what is so special about your company*.
Include specific questions about their experience with *product*, focusing on its effectiveness, how well it met their needs, and any areas they think could be improved.
Ensure the tone is friendly yet professional, and emphasize how much their feedback is valued and will directly contribute to enhancing our offerings. Conclude with a thank you and an invitation to continue engaging with our brand.
Read more: How to Repurpose Content Using ChatGPT & 5 Free Prompts
The Sample Output
Create a personalized customer feedback request email, LinkedIn/social media message and a chat spiel (all separate) for individuals who have recently purchased our social media package. The communications should start with a warm greeting, mentioning the customer’s Mr Growth 3000.
Express sincere gratitude for choosing XYZ marketing and briefly describe how their support is vital for helping us change the world.
Include specific questions about their experience with the social media package, focusing on its effectiveness, how well it met their needs, and any areas they think could be improved.
Ensure the tone is friendly yet professional, and emphasize how much their feedback is valued and will directly contribute to enhancing our offerings. Conclude with a thank you and an invitation to continue engaging with our brand.
Notice that the personalized email starts with an expression of gratitude, it proceeds to explain how that client’s choice has greatly impacted the business, making the reader feel important and appreciated.
The second paragraph highlights the trust between you and your client. In this section of the email, you can express how important it is for you to hear about their insights. It will also introduce the idea that their feedback truly matters to you and your business.
There are only three questions, but they are enough to solicit beneficial information.
Finally, the email ends with a reiteration of how their feedback will contribute to the improvement of the company. It is then followed by an expression of eagerness to read their responses.
While the LinkedIn sample output looks and sounds similar to the email content, it is distinctive because it is shorter and more direct to the point. It starts the same way the email begins and asks the same number of similar questions.
Notice, however, that it ends with a shorter expression of eagerness to get feedback and gratitude for being part of the business.
The chat spiel appears more casual and conversational, but it does not make compromises where it involves highlighting the value that the client adds to the business.
The tone is friendly and appealing even to the busiest of people. A message like this will highly likely convince a client to make time to give valuable feedback.
The line “your feedback is pure gold for us” will surely boost the loyalty of the client and his desire to participate in any future feedback generation mechanism.
Where to Go from Here?
Make time to personalize messages according to your customers’ ICPs. Different ICPs require different styles of communication. For instance, younger folks might appreciate a more casual and fun tone, whereas, older audiences would prefer more formal and simple content.
Tones can offend so be mindful!
Remember to make tweaks where they are necessary. Identify whether your customers would respond more to emails, social media messages, or chats. How you reach out to them and which platform you use can make a lot of difference.
The kind of experience you will them will also highly likely influence their replies.
Are you making it easy for them to reply? Are the questions reasonable? Can they answer them immediately?
Asking yourself these questions will help you in making improvements to the message.
Takeaways
The kind of experience you give your customers matters to them.
Even providing feedback can become a meaningful experience for them. And being able to provide this can mean good points for your company.
Try generating your own templates for customer experience with ChatGPT and see how you can leverage feedback for growth.
Remember, if you want to grow, you’ve gotta know!
Read more: How to Get LinkedIn Top Voice: The Science Behind the Community
